Legal Rights and Account Policy FAQ
We collect your name, email, date of birth, phone number and payment method during account registration. This information is used only for account verification, deposit processing and withdrawal confirmation. We do not sell or share this data with third parties outside payment processing and regulatory compliance where local law permits.
We retain your account records, deposit and withdrawal history for seven years. This supports dispute resolution, fraud detection and payment reconciliation. You can request deletion after account closure, but legal-required records are kept as mandated by local law.
Yes. Open your account settings or contact our live chat team to update your DANA, OVO, GoPay or QRIS details. To close your account, email support with your request. We deactivate your account within 48 hours and halt all activity, though legal records remain.
Contact our support team immediately with your transaction ID and account details. We investigate the disputed transaction against our payment logs and your account record. We respond with our findings within 5 business days and action any reversal or correction.
Your DANA, OVO, GoPay and QRIS payment data is encrypted during transmission and storage. We verify every deposit and withdrawal against your registered payment method. Your full payment details are never displayed in your account history; only the last four digits are shown.
Yes. Email our support team requesting your full account data export. We compile your personal information, deposit and withdrawal records and send the file within 10 business days in a standard format you can download and review.
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